Subscribe & Save FAQ

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Subscribe & Save

Save more, worry less with auto-delivery

The Smart Way to Save on Your Favorite Products

Join thousands of BioTRUST customers who never run out of their favorite products and save money on every order. With Subscribe & Save, you'll enjoy exclusive discounts, free shipping, and the convenience of automatic delivery right to your door.

Our Lowest Prices

Enjoy our best prices with exclusive Subscribe & Save discounts on every order. The more you buy, the more you save!

Free Shipping Always

Every Subscribe & Save order ships free within the United States. No minimums, no exceptions.

Complete Flexibility & Control

Life changes, and your subscription can too. With Subscribe & Save, you're always in control:

Change delivery frequency anytime (every 1, 2, or 3 months)
Skip a delivery when you need to
Add or remove products from your subscription
Adjust quantities to match your needs
Cancel anytime with no fees or penalties

Frequently Asked Questions

Everything you need to know about Subscribe & Save

How do I add an item to my Subscribe and Save?

1. Visit the My Account tab on Biotrust.com. Select Subscriptions. [Go to Subscriptions →]

2. Using the email address associated with your subscriptions, log in to your account. If you don't have an account with us, you'll need to create one.

3. Once logged in, scroll to the bottom of the page to review products you may also like.

4. Click Add to order under the selected product.

5. Choose your flavor (if required).

6. Choose the quantity.

7. Select one time or subscription.

8. If on subscription, select delivery frequency.

9. Confirm or edit the shipping address.

10. Confirm payment.

11. Click Add to order.

Note: Your product will be added to your upcoming order. If you prefer to change the delivery date, click More actions on the top right. Reschedule the date as needed.

How do I cancel my Subscribe & Save order?

2. Using the email address associated with your subscriptions, log in to your account. If you don't have an account with us, you'll need to create one.

3. Click Active Subscriptions.

4. Identify the product you'd like to cancel and click the Edit options.

5. On the right, click the Cancel this subscription. Confirm cancelation.

How do I delay my Subscribe & Save order?

2. Using the email address associated with your subscriptions, log in to your account. If you don't have an account with us, you'll need to create one.

3. Your next order will be displayed at the top of the screen.

4. If this is the order to be modified:

• Click view and manage order.

• To delay the entire order, select More actions, then Reschedule.

• To delay individual items on the order, click the edit link under the order summary.

• Delay by months or choose a specific date.

5. If this is not the order to be modified:

• Click View all upcoming orders.

• Identify the order to be modified and click View order.

• To delay the entire order, select More actions, then Reschedule.

• To delay individual items on the order, click the edit link under the order summary.

• Click More actions, then Reschedule.

• Delay by months or choose a specific date.

How do I reactivate my Subscribe & Save?

2. Using the email address associated with your subscriptions, log in to your account. If you don't have an account with us, you'll need to create one.

3. Click Inactive subscriptions to see all deactivated subscriptions.

4. Identify the product to be reactivated. Click View subscription.

5. Click Restart subscription. Your subscription is now reactivated.

6. If needed, make updates to the following:

• Choose your flavor.

• Choose the quantity.

• Select the subscription delivery frequency.

7. Click Save changes. Your product will be added to your upcoming order.

8. If you prefer to change the delivery date, click the More actions dropdown to Reschedule or Skip the delivery.

How do I update my credit card information?

2. Using the email address associated with your subscriptions, log in to your account. If you don't have an account with us, you'll need to create one.

3. If you need to modify the payment on your next order, click View and manage order.

4. Scroll to the bottom of the page and click Edit next to the payment information.

5. If you need to modify the payment on another subscription, identify the subscription and click Edit options.

Important Note: If your most recent order did not process properly due to an error with your credit card, please note, once your credit card is updated, the previously failed charge will attempt immediately.

How do I change the flavor of an item in my Subscribe & Save?

2. Using the email address associated with your subscriptions, log in to your account. If you don't have an account with us, you'll need to create one.

3. Identify the product to be modified and click Edit options.

4. Select the new flavor.

5. Click Save changes.

How can I process my Subscribe & Save product now?

2. Using the email address associated with your subscriptions, log in to your account. If you don't have an account with us, you'll need to create one.

3. Your next order will be featured at the top of the screen for viewing or modification as needed.

• If this is the order you want to process now, click View and manage order. Then click Send now.

• If this is not the order you want to process now, click View all upcoming orders. Identify the order to be modified. Click View order. Click Send now.

What if a product on my Subscribe & Save order is discontinued?

It is rare, but if an item on Subscribe & Save is discontinued, we will send a notification about the discontinued item to the email we have on file for you. The good news is that we have other products, so you can always browse our website for a similar item or you can call our Customer Service team for a recommended alternative.

What if a product on my Subscribe & Save is temporarily out of stock?

It's rare, but if your product is out of stock, your next billing date will be adjusted to process when the product is available. If your subscription contains other products, they will ship as scheduled.

Will my subscriptions always be combined?

No, your subscriptions will only be combined when multiple renewals happen to fall within the same 7-day period. If your subscriptions renew on different schedules, they'll continue as usual and only be combined when it makes sense!

Not all of my subscriptions renewing within 7 days were combined. Why?

While we do our best to combine multiple subscriptions renewing within 7 days, there are a few reasons why some may still ship separately. These include differences in payment methods, promotions applied, or how the subscriptions were originally set up in our system.

Will combining my shipments affect my subscription billing dates?

Yes! When we combine your shipments, the billing dates for that renewal are combined too. This means you'll see a single charge for the combined subscriptions. Don't worry—your subscriptions will still renew on their usual schedules. If they typically renew at different times, their billing dates will stay separate unless they happen to align within a 7-day window again.

What happens if I want my subscriptions shipped separately?

Our system automatically combines shipments for eligible subscriptions renewing within a 7-day window. This helps minimize packaging and streamline deliveries. If you'd like to change your billing date to avoid combined shipments, you can easily manage your subscription here.

What if I have different shipping addresses for my subscriptions?

We only combine shipments going to the same shipping address. If your subscriptions have different shipping addresses, they will continue to be processed and shipped separately.

Can I choose to have my orders combined manually?

Combining shipments is an automated process based on your renewal dates. If your subscriptions are eligible for combining, they will be processed together automatically. However, you can log into your BioTRUST account at any time to adjust the frequency and next charge date of your subscriptions to better align your renewals. By doing so, you can help streamline your deliveries—and BioTRUST (and the environment) would appreciate it!

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About BioTrust

†STATEMENTS ON THIS WEBSITE HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE.

RESULTS FEATURED ON THIS WEBSITE MAY BE ATYPICAL. AS INDIVIDUALS DIFFER, SO WILL RESULTS. BIOTRUST DISTRIBUTES A PRODUCT LINE MADE WITH NATURAL INGREDIENTS. ALWAYS CHECK WITH YOUR DOCTOR FOR RISKS ASSOCIATED WITH DIETARY SUPPLEMENTS AND YOUR SPECIFIC HEALTH CONDITIONS AND/OR ALLERGIES. IF YOU ARE PREGNANT, NURSING, TAKING MEDICATION, OR HAVE A MEDICAL CONDITION, CONSULT YOUR PHYSICIAN BEFORE USING OUR PRODUCTS.

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